Shipping policy

This transportation policy covers all business scenarios for our B - end (enterprise customers of customized products) and C - end (individual consumers) customers. It aims to provide you with clear, transparent, and efficient transportation services, ensuring that you can receive your desired products smoothly and quickly. Whether you are an enterprise customer customizing exclusive products or an individual consumer purchasing standard products, we will wholeheartedly serve you and strive to safeguard your shopping experience.

I. Order Confirmation and Tracking

(1) B - end Order Confirmation

When an enterprise customer of customized products confirms the customization plan and accepts the price, we will prepare an order contract, clearly defining key terms such as various customization requirements, price, delivery time, and payment method of the products. After the customer signs the order contract and pays the corresponding advance payment as agreed, we will send an order confirmation letter to the customer via email or in writing within 1 working day. The order confirmation letter will list in detail the order number, specification parameters, quantity, customization requirements, estimated delivery time, total order price, and the amount of the paid - in funds of the customized products.

(2) C - end Order Confirmation

Once an individual consumer places an order and makes a successful payment on our website, the system will immediately send an order confirmation email to your registered email address. The email will record in detail key information such as the order number, name, specification, quantity, price, and estimated shipping time of the purchased goods. Please carefully check the order information. If you find any errors or have any questions, please contact our customer service staff in a timely manner so that we can handle them for you promptly.

(3) Order Tracking

The shipping time of B - end products will be determined according to the production cycle after the advance payment is made. For C - end products, we usually arrange shipping within 3 working days after receiving the full payment. Once the goods are shipped, the system will automatically send an email containing the tracking number to your email. With this tracking number, you can track the shipping progress of the package in real - time on the official websites of major courier companies. Generally, it takes an additional 3 - 7 days for the package to be delivered. However, due to factors such as different destinations, the operating efficiency of courier companies, and local customs, the actual delivery time may fluctuate.

II. Inquiry, Customization Requirement Communication, and Production Initiation (Only Applicable to B - end)

(1) Inquiry Response

After an enterprise customer of customized products initiates an inquiry through channels such as the official website, email, or phone, our professional business team will contact the customer within 1 working day. We will take the initiative to ask the customer for detailed requirements for customized products, including key information such as product functions, uses, specifications, materials, design styles, expected quantities, and delivery time. We will gain an in - depth understanding of the customer's business scenarios and special requirements to ensure that we can accurately grasp the customer's customization needs.

(2) In - depth Communication and Solution Provision

After initially understanding the customer's needs, our technical and design teams will work together with business personnel to have further in - depth communication with the customer. Through video conferences, phone calls, or online document exchanges, we will answer the customer's questions and discuss and confirm the details of product customization. According to the customer's needs, we will provide a detailed customization plan within 3 - 5 working days, including product design drawings, technical parameters, estimated production cycle, price details, etc.

(3) Solution Confirmation and Adjustment

After the customer receives the customization plan, we will arrange a specific time for plan explanation and question - answering with the customer. The customer can put forward modification opinions and suggestions on the plan according to their own situation. We will promptly adjust and optimize the plan according to the customer's feedback until the customer is satisfied and confirms the plan.

(4) Production Initiation

After receiving the customer's advance payment and the confirmed order contract, we will officially start the production process of customized products. The production department will formulate a detailed production plan according to the order requirements to ensure that the products are produced on time and with high quality.

III. Transportation Guidelines

(1) B - end Processing Time

The production cycle of customized products will be determined according to the complexity of the products and customization requirements, generally ranging from 15 working days to 60 working days. During the production process, we strictly follow the quality control system and strictly check each production link. After the products are produced, we will conduct a comprehensive quality inspection to ensure that the products meet the customer's customization requirements and relevant quality standards. Only products that pass the quality inspection will enter the subsequent packaging and transportation links.

(2) C - end Processing Time

After receiving the full payment, we will complete the shipping preparation work of the goods within 3 working days. For some popular or in - short - supply standard products, there may be a slight delay, but we will promptly communicate with you and inform you of the estimated shipping time.

(3) Delivery Time

Expedited Shipping (FedEx/DHL/USPS/UPS): When B - end and C - end customers choose expedited shipping services, it usually takes 2 - 6 working days to ship to all parts of the world (2 - 6 working days within the United States and 3 - 8 working days for other countries). However, please understand that the international shipping time largely depends on the operating efficiency of the courier company and the customs clearance speed of the local customs, and the actual delivery time may fluctuate to a certain extent.
Standard Shipping: When B - end and C - end customers choose standard shipping, it generally takes 5 - 10 working days to ship to all parts of the world (5 - 10 working days within the United States and 7 - 15 working days for other countries). The cost of standard shipping is relatively low, but the shipping time is longer than that of expedited shipping. You can choose according to your own needs and budget.

(4) Shipping Address

Whether you are a B - end enterprise customer or a C - end individual consumer, please ensure that the shipping address you provide to us is accurate, detailed, and complete, including street name, house number, city, state/province, postal code, and country. At the same time, please be sure to leave your correct contact phone number so that the courier can successfully contact you during the delivery process. If the package cannot be delivered or is delayed due to an incorrect or incomplete address, we will not assume the relevant responsibility.

IV. Freight (Shipping Costs)

(1) B - end Cost Calculation Method

The freight will be calculated according to factors such as the weight, volume, shipping distance, shipping method, and packaging requirements of customized products. At the order confirmation stage, we will provide the customer with a detailed freight quotation, clearly defining the calculation method and amount of the freight. The customer can choose a suitable shipping method according to their own budget and needs. The freight can be collected on delivery or prepaid, and the specific payment method will be clearly stipulated in the order contract.

(2) C - end Cost Calculation Method

The freight is calculated according to the weight, volume of the goods, and the destination country. Different goods and shipping addresses will result in different freight costs. You can view the specific freight amount on the shopping cart page. Before confirming the order, the system will clearly display all cost details. Some standard products enjoy a free - shipping policy. When you click the "Get Rates" button on the product details page and the words "Free Shipping" are displayed, the product meets our free - shipping conditions. Please note that free shipping only applies to orders within the United States. For international orders, we will provide competitive freight prices according to the actual situation.

V. Taxes and Duties

(1) Import Duties and Taxes

For both B - end and C - end orders, the product price and freight do not include import duties, taxes, and other fees. These fees are borne by the buyer and are collected by the local customs when the goods are imported. The tariff policies and tax rates vary in different countries and regions. Please refer to the relevant regulations of the local customs for specific fees. We recommend that you understand the import tax and duty policies of the destination country before placing an order to make a good budget plan.

(2) Tax and Duty Notification

Before the goods are shipped, we cannot accurately estimate the amount of import duties and taxes you need to pay. However, once you receive the package, the customs will notify you of the specific amount and payment method. If you have any questions or need further assistance regarding taxes and duties, please contact the local customs or relevant tax department.

VI. Order Tracking

(1) Tracking Information Acquisition

After your package is shipped, we will immediately send you an email containing the name of the courier company and the tracking number. You can use this tracking number to query the real - time shipping status of the package on the official websites of major courier companies.

(2) Tracking Links

The following are the official tracking links of major courier companies:

VII. Warehouse Information

Our warehouse is located at: No. 2, West Section of Xingfu Road, Jinshan Industrial Park, Luojiang District, Deyang City, SC, 618508, CN. We will select the most convenient warehouse for shipping according to the product inventory and your shipping address to ensure that you can receive the goods as soon as possible.

VIII. Shipping Areas

Our goods can be shipped to most countries and regions in the world. However, for orders to remote areas, in order to avoid possible delivery problems and additional fees, please contact our customer service staff before placing an order to confirm whether delivery is possible and the possible additional fees.

IX. Notes

(1) Order Delays

Although we will do our best to ensure that your orders are shipped and delivered on time, in some special cases, delays may occur, for example:

Your order is placed during weekends or legal holidays. Due to the adjustment of relevant work processes, the processing time may be extended.
(For B - end) The information required for product preparation that we need you to provide is not provided in a timely manner, which will affect the processing progress of customized products.
The local customs clearance procedures are cumbersome, and the customs inspection and approval processes may take a certain amount of time.
The shipping address is incorrect or incomplete, resulting in the courier being unable to deliver the package accurately.
Force majeure factors, such as severe weather, war, natural disasters, and other unforeseeable and unavoidable situations, may also affect transportation.

To avoid order delays, please provide accurate and complete information when placing an order (B - end customers should cooperate in providing the required information in a timely manner) and communicate and confirm with us in a timely manner. If your order is delayed, we will contact you in a timely manner to inform you of the latest shipping situation so that you can keep abreast of the order's dynamics.

(2) Logistics Changes

During the transportation process, due to various reasons, the courier company may adjust the transportation route or delivery method. If this occurs, we will notify you in a timely manner and provide the latest tracking information. Please pay attention to the emails or text messages we send to keep abreast of the latest dynamics of the package.

X. After - sales Service

After the goods are delivered, if you have any questions or dissatisfaction about the product quality or transportation service, please feel free to contact our customer service team. Whether you are a B - end enterprise customer or a C - end individual consumer, we will respond within 24 hours after receiving your feedback and provide a solution within 3 working days. We are committed to providing you with high - quality after - sales service to ensure that you have no worries during the process of purchasing and using our products.

XI. Contact Us

If you have any questions, suggestions, or need help during the transportation process, please feel free to contact us. Our customer service team will wholeheartedly serve you and solve your problems.

Email: service@sinoatf.com
Phone: +852 5198 5136
Online Customer Service: You can find the online customer service entrance on our website and communicate with customer service staff in real - time.

Thank you for choosing our products and services. Have a pleasant shopping experience!