I. Return Policy for Standard Products

1. Return Period: For standard products, we provide a 7 - day return period, which is calculated from the date you receive the product. Within 7 days, you have the right to initiate a return request due to product quality issues. Returns will not be accepted after this period.
2. Return Conditions: Returns can only be applied for when the product has quality problems. The returned product should be kept in its original received state, including but not limited to being unused, uninstalled, undamaged, and all accessories, labels, instruction manuals, and the original packaging should be intact. Meanwhile, you need to provide a valid purchase voucher, such as an invoice, order confirmation information, etc.
3. Cost - Bearing: If the return is due to quality problems, we will bear the freight and related costs of the return. However, if you request a return for non - quality reasons (such as no longer needing the product for personal reasons or other reasons), all resulting costs, including but not limited to round - trip freight, tariffs, and depreciation costs after product destruction, shall be borne by you.

II. Return Policy for Customized Products

III. Return Procedures

1. Initiate an Application: If you think the product meets the return conditions, please contact us by sending an email to service@sinoatf.com within the specified return period to initiate a return application. Please specify in detail the reason for the return, order number, product information, and your contact information in the email.
2. Provide the Address: After receiving your return application, we will review it. If the application is approved, we will send you the return address and detailed return operation instructions. Please follow the instructions for subsequent operations.
3. Return Shipment: Please return the product as soon as possible after receiving the return address and instructions. Products returned without our prior consent will not be accepted. At the same time, please properly package the product to ensure it is not damaged during transportation.

IV. Handling of Damaged Goods and Problems

V. Exceptional Circumstances

1. For all types of products, returns will not be accepted in the following situations:

• Products that have been used, installed, or damaged and cannot be restored to their original state.
• Products that have been modified, disassembled, or repaired by the customer.
• Products that have been damaged, deteriorated, or have decreased in performance due to improper storage by the customer.

1. In addition to the above return regulations for standard and customized products, some special goods, such as perishable goods, dangerous goods, flammable liquids, or gases, are also not eligible for return. If you have any questions about the return policy of specific goods, please feel free to contact us for consultation.

VI. Refund Procedures

1. After receiving the returned product, we will immediately conduct an inspection and assessment. If it is confirmed that the product meets the return conditions, we will approve your refund application and return the funds to you through your original payment method within 10 working days. However, please note that it may take some time for the bank or payment institution to process the refund and credit it to your account.
2. If you have not received the refund within 15 working days since we approved your return application, please contact us in a timely manner through service@sinoatf.com, and we will assist you in inquiring and handling it.